The Importance of Listening in Healthcare

Jul 1, 2024 | Primary Care

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There’s always a little bit of anxiety and discomfort involved when you make the trip to the doctor’s office. Will they understand your concerns? Will they take the time to listen? Will you feel comfortable speaking openly about what’s bothering you? 

The power of listening in healthcare is a transformative experience for patients, and it’s at the core of what primary care providers across our health system do every day.

We are dedicated to fostering an environment where you feel heard, understood and valued. Our providers know listening is more than just hearing words; it’s about understanding emotions, fears and hopes. We are the health system that listens.

Why Listening Matters in Your Healthcare

Listening is a fundamental component of effective healthcare. When providers take the time to listen, it builds trust and fosters a therapeutic relationship. 

Active listening from our providers involves responding with empathy to alleviate any fears you might have. That way, you can communicate your concerns more openly, allowing for accurate diagnoses and effective treatment plans.

It’s important for you as the patient to be an active part of that process, too.

How to Prepare and Be Heard in Your Care

If you want to make sure you’re prepared for your doctor’s visit — or to support a loved one and accompany them on their own doctor’s visit — we’ve got a few tips on how to get ready.

  1. Acknowledge that it’s normal to feel uncomfortable.
  2. Trust in your provider’s experience and that they’ve likely heard similar health concerns before.
  3. Use MyChart to initiate the conversation by messaging your doctor or care team directly. It could make the in-person conversation a little easier.
  4. Bring someone with you for support and a second set of ears.
  5. Write down what you need to say or ask to make sure you cover everything.
  6. Share what else is important to you, such as getting back to an active lifestyle or being able to spend more time with your loved ones. 
  7. Know that you are in charge of your own health. Our providers are there to support.

We go into these tips in more detail here if you want to learn more.

Our Commitment to Listening

We are committed to listening to our patients. We understand that everyone’s health journey is unique, and we strive to provide care that is as individualized as you are. By fostering open communication and understanding, we aim to create a supportive environment so you can achieve the things that are most important to you.

We can make you better but only you can tell us what brings out your best. Connect with a primary care provider near you.

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