Listening to Heal Starts at the Front Door

Listening to Heal Starts at the Front Door

A defining characteristic of our health system is our Spirit of Healing, and as a team, guest services plays a key role in our mission and ministry. Eugenia Tate, a guest services concierge for Our Lady of the Lake Regional Medical Center, embodies that spirit,...
A JEDI Lens for Graduate Medical Education

A JEDI Lens for Graduate Medical Education

Our health system has operationalized our Diversity, Equity & Inclusion work and created a report to share the impact of this foundational work. This team member profile and others share the story of these efforts and how their own impact is reflected in our work....